PaulAlmon's profile

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Thu, Dec 17, 2020 9:00 AM

Can discounts be renewed?

We had $50+ discounts. A $25 discount remains, but the bill does not state when it will expire. We have the TriplePlay package. Our newest bill is now $260. Can discounts be renewed? Also, we just had a service call where a contracted tech had to come out and bury a new cable from the pole to our house as well as replace the broken connection box. He told me to leave while he was working, did not remove the old buried ca ble, and did not replace the box. He zip tied it together and did not put a security tag on it.

Paul Almon



Official Employee


6.1K Messages

6 m ago

Welcome to the Xfinity Forum, and thanks for your question, @PaulAlmon! We appreciate you for reporting the repairs by the tech. I'd be happy to help address both of your concerns. Regarding the discounts that you are no longer receiving, unfortunately, they can't be renewed. However, we can review your account to see if any other promotions would help lower your rate. I can also gather more details about the service call you just had. In the future, please refrain from posting sensitive information to your public posts, as that is a violation of the Forum Guidelines. Please send a private message including your first and last name and account number. To send me a private message, click on "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
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