Visitor
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1 Message
Called Xfinity to cancel service last week but still got charged
I called your support to cancel my home internet and set the final day to be May 31st. But today I got a bill for the June 10th to July 9th cycle, indicating that the service is still active now. Please help me fix this.
XfinityJoe
Official Employee
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1.3K Messages
2 hours ago
Hi there @user_s88sj3 our team would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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