Called trying to lower my bill, now im being charged for my previous address i havent lived at in 3 years

Not remotely, they are the ones who caused the issue.

@XfinityBenny​ Please HELP ME. I have literally burned 7 hours of my life MINIMUM Solving this problem.

@Blckie0745 Our phone teams have the same access we do to fix charges. The Live Chat through the Xfinity Assistant is the fastest method to get help. It is always recommended if time is of the essence. Use the Xfinity Assistant with the steps here https://www.xfinity.com/support/articles/get-help-from-xfinity-assistant for immediate resolutions. Sending messages on the forum is not a live chat, but we can investigate and get back to you with a resolution or answer. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

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