Call saying they’re lowering my bill

Howdy user_wu8ets 👋 I appreciate you being an active member of our community with your post, and you're in the right place with your concern. More than anything, we always want you to have the best rate possible for your services at all times, but we don't ever make any kind of solicitation calls advertising a lower rate for your service outright. Based on what was offered in the call, it sounds like it would not have been any official Xfinity representatives. That said, we can always help review your plan with your directly through this channel to ensure you're getting the most savings if you'd like 🙌

The FTC is aware of scam attempts involving offering lower bills, so if you've received or receive again in the future any kind of communication like this, it can be reported directly to https://reportfraud.ftc.gov/#/, as well as our own Xfinity Security Support page here https://internetsecurity.xfinity.com/help/alerts 👍