Visitor
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1 Message
Call Center Lied About Refund
Anyone else have issues trying to cancel their account and then be charged, but then the call center on two different recorded conversations stated you would be refunded the full amount charged but now being told you won't be. I need to speak with someone who can actually be truthful and helpful. I have spent HOURS on the phone and in person.
XfinityAngie
Official Employee
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3.2K Messages
4 months ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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