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user_dw8ymr
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Sunday, August 30th, 2026 6:21 AM

California cancel service online

As a California resident, AB 2863 entitles me by law to be able to cancel a service fully online with no obstructions. This cancellation option does not exist online and instead I am always routed to schedule a callback which is only ever available a week from now. This is in violation of my California rights and has been reported to the CA attorney general’s office. If I am unable to cancel my service in a reasonable measure I will be forced to respond with stronger legal methods…

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XfinityJosephA

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4 hours ago

We appreciate your post @user_dw8ymr. Our team can help 👍 When you have a moment please send us a direct message with your name and service address. This will allow us to access your account and work on making account changes. 

 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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