Cable/Fiber Line Relocation

I have tried for 3 months to get someone from Comcast to look at moving a line.

kub (local utility) is ready to relocate their pole but I cannot get a quote from Comcast.

there are also existing poles that could be used.

inhave had a technician show up and he said “I can install cable but you need Comcast construction for this” and then I never got a call.

I need this done asap

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CCKrista

Retired Employee

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1.5K Messages

3 years ago

Hello @user_gy2o63, thank you for taking the time to reach out on social media. I understand your concern with the relocation, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_gy2o63

2 Messages

3 years ago

@XfinityKrista thanks. I did earlier any update?

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Billing

user_gy2o63

Cable/Fiber Line Relocation

CCKrista

user_gy2o63

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