Hi user_73bc8m! Thanks for joining and visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I understand how alarming it may be to notice a sudden increase in your monthly bill. When a promotion is set to expire, we do send notices on your bills before the expiration.
My team can absolutely review your bill with you to see what caused the increase. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
5.1K Messages
34 minutes ago
Hi user_73bc8m! Thanks for joining and visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. I understand how alarming it may be to notice a sudden increase in your monthly bill. When a promotion is set to expire, we do send notices on your bills before the expiration.
My team can absolutely review your bill with you to see what caused the increase. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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