1 Message
Cable TV plans are unreasonably priced
I have a promo that ends this month. So I'll increase from 224 to 257. I asked about the basic 10 channel plan and I currently have 125+. I was told that would only save me $14. I plan on canceling cable and using streaming, but keeping internet until I can switch to another internet. Customer service has been really bad too. I'm disappointed. I've been a comcast member forever.
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@user_ihzpg5 Hello! Thank you for reaching out to us here on our Community Forum. We can definitely take a look at your account and see what we can do for you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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