U

Visitor

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6 Messages

Wednesday, September 4th, 2024 7:37 PM

Cable tv billing

I called Xfinity and I was very frustrated with their billing service representative. Does anyone know if service discounts are still available for a long time customers?

Official Employee

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1.6K Messages

3 months ago

@user_eff875 That is not the experience we want any customer to have when looking for help so thank you for stopping in here to see what option you may have. For current customers, if you are looking for extra incentives on top of your promotional discount we launched our amazing Xfinity Rewards program for all our amazing customers like yourself to start getting back the rewards you deserve! Check it out at this link and sign up if you're
not already.

If you are looking to save money we would check out new promotion options with you to make sure you are on the best monthly rate possible and any discounts would be paired with those promotion options. You can check out offers for current customers here.

Frequent Visitor

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17 Messages

@XfinityAmandaB​ I tried checking out the offers for current customers, but it would not let me adjust all the current options. i.e. I don't need the home service any longer, but won't let me look at new options without keeping that?  It would be really nice if Xfinity would offer discounts for seniors like TMobile does.

(edited)

Official Employee

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1K Messages

Hello chefley10. At this time, we do not currently have discounts for seniors. We would be more than happy to look at available promotions for you and help save some money.

 

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Expert

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107.1K Messages

3 months ago

The concern is not "X1 / TV" help related. Topic moved here to the proper help section for assistance.

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