Visitor

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1 Message

09/07/2026 12:19 AM

Cable digging

I had issues with my internet and after having someone look they installed a new cable outside my house and I need tk get it dug into the ground but they didnt say anything about billing and I havent found any kind of pricing. What should I excpet to pay for them to put the cable in the ground?

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Official Employee

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3.8K Messages

14 days ago

Thank you for posting on our community forums, user_3dgt84. We can help with your cable concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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