Regular Visitor
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8 Messages
Bundle/promotion/discounts available
The 12 month "service discount" for my current services has ended and I would like to obtain a new bundle, promotion or discount and there are no longer any bundles listed on your rate card or on the website. My new bill keeping the same level services (already high) is cost-prohibitive. Using build-a-plan is even worse, and seems to change rates for the same services every time I return to calculate different options. I am willing to downgrade/slash some services, but even then what I believe is a "grandfathered" bundle on my new bill even without a discount is still a better deal and for more services. Can you help me sort my options and obtain a discount or promotion?
XfinityJamesC
Official Employee
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2.1K Messages
9 months ago
Greetings, @Rbg2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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