Visitor
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1 Message
Bundle rates
As a customer of 15 years why do new customers always get the better rates than loyal existing customers? It’s getting tiresome. You need to figure out how to keep loyal customers. At least now there are more options than dish TV.
Responses
ComcastPeter
Official Employee
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81 Messages
1 m ago
Hello @Popeye13, I can definitely understand your disappointment when it comes to promotional rates for new customers. We always want to offer new customers promotions so they can see how they like our services, similar to how you would have received a specific promotional rate when you had first signed up. With that said, we do always offer promotions for our existing customers as well, and we're always rolling out new offers so I would be happy to look over some options for you and we can find something that would work for your needs. Please send us a Live Chat with your first and last name as well as your service address so we can assist.
To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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