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user_klbrvn
1st Topic

6 Messages

Saturday, July 6th, 2024 2:02 PM

Bundle discount never applied

In Dec 2023 I was told that if I take bundle package and activate unlimited plan, I will get $45 per month discount for 2r months.  It's 6 months and I called 4 times. Ticket is raised but no discount applied yet. I spent hours on phone and on chat. Last ticket raised on May 21 [Edit: Personal Information]. Today July 6th I am chatting with xfinity mobile service agent transfer to internet department. Internet department transfer back to mobile service. It seems no one want to take responsibility amd address this issue.

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4 months ago

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XfinityThomasD

Official Employee

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972 Messages

5 months ago

 

user_klbrvn Thanks for posting on our Community Forums. I'm sorry to hear that you've having trouble receiving assistance with the discount. For clarity, is the discount supposed to be applied to your residential services or the Xfinity Mobile account?

 

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user_klbrvn

6 Messages

Residential service.

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5 months ago

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user_klbrvn

6 Messages

Promotion was $45 discount every month for 24 months on internet bill because of activating new number with unlimited plan.

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5 months ago

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XfinityThomasD

Official Employee

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972 Messages

Thanks for confirming. Let our team research this for you and see if we can help make some progress. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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5 months ago

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user_klbrvn

6 Messages

I did that. Please take necessary action to resolve this.

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5 months ago

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user_klbrvn

6 Messages

No action is taken yet. 

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5 months ago

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