ssvitz's profile

New Poster

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4 Messages

Monday, August 19th, 2024 7:22 PM

Closed

Bundle Discount Never Applied After Adding Xfinity Mobile Service (4 Unlimited Lines) to Xfinity Internet Service

As an Xfinity Internet customer, I recently added 4 lines of Xfinity Unlimited Mobile service.   The Xfinity website indicated this bundle would come with a discount, and, several times on the phone I was told by Xfinity representatives that this bundle would come with a discount.  One representative told me that 4 unlimited lines would give me a discount of $40 per month.  I have not yet received this discount.  Last month, I was told that it would take a little while for the discount to be applied because I had recently added the Xfinity Mobile service.  Now, after several weeks, I called in to ask about the discount and was bounced from department to department to department.  The 3rd representative to which I spoke told me that the discount was never applied to my account as it should have been, AND, he told me that he could not apply it "because sometimes it's available to apply and sometimes it's not."

Is there anyone able to assist me in getting the Xfinity Internet/Xfinity Mobile bundle discount?

Thank you.

Official Employee

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1.1K Messages

3 months ago

@qain13 Thanks for taking the time to let us know about your discount. I am happy to look over your account to see if your mobile discount is set up for your account.
Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

New Poster

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4 Messages

Yes, I followed the instructions above to submit a direct message to Xfinity Support.  Thank you.

New Poster

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4 Messages

In the past week since I submitted a direct message to Xfinity Support about my issue, representatives from both Xfinity Mobile and Xfinity Residential have worked diligently to resolve my issue.  The resolution took a week to realize, but I was contacted several times with updates on progress that was made.  I am extremely happy with the representatives who worked on my behalf and with the resolution that resulted.  I received excellent customer service that was second to none.  Thank you.

Official Employee

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1.8K Messages

 

Thanks for your kind words and feedback, ssvitz. Happy to be of assistance! We'll mark this issue as fully resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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