2 Messages
Bundle discount never added to account
I am writing to formally request a resolution regarding my Xfinity Mobile and Internet services. When I signed up for Xfinity Mobile services, I was explicitly informed by your representative that I would receive a $40 discount on my monthly internet service as part of the bundle. This discount was the primary reason I agreed to add the mobile service. However, the promised discount has not been applied to my account. Upon discovering the issue, I reached out to Xfinity support to address this matter. Unfortunately, I was informed that the return window for the phones had expired, and that I am no longer eligible to cancel the mobile service or return the devices. This decision seems unjust, as the agreement that led me to accept Xfinity Mobile services was not honored. I believe this was a deceptive tactic to get me to sign up for mobile services under false pretenses, which feels like a scam. This situation has caused me unnecessary financial and emotional stress, and I am deeply dissatisfied with Xfinity’s handling of this matter.
XfinityKei
Official Employee
•
1.5K Messages
4 months ago
@user_8cx3nt I’m sorry to hear about how this experience has made you feel. You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. For accessories, you have 30 days from your purchase date to start a return or exchange.
I have a link to share that goes into our policies for returning equipment https://www.xfinity.com/support/articles/returns-and-exchanges.
I can certainly take a look at your account and promotion to help!
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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