Brutal delay in changing service

Dear Comcast Customer Service,

I am writing to express my extreme dissatisfaction with the recent experience I've had while trying to resolve issues with my account and services.

Today, I attempted to terminate my Business Class internet and phone service, which took over 30 minutes just to initiate the process. I was then transferred to your Home Service team to set up a basic internet connection, and after waiting for nearly 2 hours, I was informed that I would be required to pay for a technician to swap out basic equipment—specifically a coaxial cable and a power supply connection. This, despite the fact that I could resolve this issue myself using your mobile app.

I was then presented with two options: a Self-Installation Plus Fee of $39.99 or a Professional Installation Fee of $100. It seems I’m being penalized for attempting to take a self-installation route, only to be told that I can’t proceed with this option.

The source of this issue appears to be a modification made to my account when we transitioned from a Home-based user to Business service, which has now created this unnecessary and frustrating complication. The fact that I cannot simply revert back to being a Home customer is baffling and, frankly, quite inconvenient.

This situation has been infuriating. The multiple hours I spent on the phone, explaining my issue to no fewer than four different representatives, felt completely unproductive and unnecessarily time-consuming. At this point, I am strongly considering canceling all services with Comcast.

Once the installation is complete, I will be contacting Billing to request a refund for the service call charges. Additionally, I will be calling every year to ensure that my rates remain unchanged, given the poor service I’ve received.

Lastly, I believe that the significant amount of time I wasted on the phone—holding for extended periods, being transferred between departments, and speaking with multiple representatives—should be compensated. I expect to be contacted with an appropriate resolution.

Regards,
Michael [Edited: "Personal Information"]