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user_cf9138
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4 Messages

Friday, July 3rd, 2026 5:28 PM

Browser

I’m recently unable to view my Xfinity bill in detail on my phone anymore due to what I’m told is browser issue. In contrast however I can see amount owed and able to pay online which seems odd. Additionally no problems viewing other utility bills on line such as National Grid or Eversource or AT & T. Why is that? 

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2 hours ago

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XfinityEricB

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3.4K Messages

2 hours ago

 

user_cf9138 Have you tried to clear the cache and cookies for the browser you use on your phone to see if it helps? Does the phone also have the most up to date IOS for it, and if installed does the Xfinity app work at viewing the billing on the same phone having the problem?

 

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