Biff-Tannon's profile

Contributor

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417 Messages

Saturday, January 22nd, 2022 6:01 PM

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Boosted Internet speed

Greetings,

I received an email from xfinity that says "Good news: We've boosted your Internet speed". Does this mean my bill will be boosted?

Thanks

Official Employee

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3.3K Messages

3 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! That is a great question and I understand the concern of any type of bill increase. We are always looking to improve our network speeds and occasionally roll out increased speeds. What I love is that if the speed you are subscribed to increases we give you the extra speed without changing your monthly bill if you're in a promotional rate! I would be happy to doublecheck and make sure there won't be an increase for you. 

 

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Gold Problem Solver

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26.3K Messages

3 years ago

 ... Does this mean my bill will be boosted? ...

You won't be billed specifically for the increased speed, but when Comcast "gives" you a "free" speed increase, it means either 1) you've already paid for it, or 2) you will pay for it in the future. With Comcast, nothing is truly "free". Why people believe these are "free" just because there's not a line item on your bill for them utterly baffles me.

Contributor

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417 Messages

3 years ago

Billie,

This is a simple question, will my bill be increased as a result of "boosted speed"? Can you answer here in this thread so that others may benefit?

Thanks

(edited)

Official Employee

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1.5K Messages

That is a great question. You will not see an increase on your bill due to  the speed increase. This is included with your current plan. This is a way for us to thank you for trusting us to be your Internet provider, we’re excited that we’ve been able to increase our Xfinity Internet speeds at no additional cost to you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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417 Messages

3 years ago

Well, I do see an $11 increase in my monthly fee. IMHO, it is was overpriced before the increase.

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