Bogus Xfi Charge

After years of using Xfinity I have a random Xfi charge on my bill that wasn’t authorized. I have no clue what that charge is even for because I was not notified whatsoever about the payment change.

I need this charge to be refunded and reversed for all future bills.

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XfinityMartyR

Official Employee

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2.4K Messages

3 days ago

user_0nr8uk Thanks for reaching out! It sounds like you may have had the cost of xFi Complete included in your promotion, or plan for either the last 12, or 24 months. The $25.00 charge is the standard charge for xFi Complete which includes the Xfinity Gateway Rental, Unlimited Data, and Advanced Security. You would have been notified on your previous monthly statement of the promotion roll off, and bill increase.

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user_0nr8uk

Visitor

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4 Messages

Yeah well you would think I would have been notified, but that’s not the case. And it’s not okay to increase someone’s monthly charge with zero notice or explanation. I’ll be cancelling my plan and taking my business elsewhere if that’s the case.

(edited)

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3 days ago

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XfinityMartyR

Official Employee

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2.4K Messages

user_0nr8uk We would never raise our customers bill without a proper 30-day notice. I would recommend checking your previous billing statement before the charge was added to your account. To view your statement history, go to Xfinity billing statement history, and check the second or third page.

(edited)

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3 days ago

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user_0nr8uk

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I’m not sure why you’re assuming that I didn’t check my previous bill. There was zero notification of a payment raise, I’m not sure how much clearer I can be about that.

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2 days ago

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XfinityAmandaB

Official Employee

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2.4K Messages

user_0nr8uk Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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Billing

user_0nr8uk

Bogus Xfi Charge

XfinityMartyR

user_0nr8uk

XfinityMartyR

user_0nr8uk

XfinityAmandaB

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