U

Visitor

 • 

2 Messages

Friday, May 16th, 2025 7:15 PM

BOGUS CHARGES

Canceled internet only service with NO EQUIPMENT and received a bill two months later for equipment not returned. Zero balance on the account when canceled and again NO EQUIPMENT! What kind of scam is this company running? Clearly this is an ongoing problem based on all these comments when is something going to be done about it? Crooks!!!!

Official Employee

 • 

1.2K Messages

1 day ago

 

user_p0k5wk Hey there. We can take a look at the account and see what is going on. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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