Visitor
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1 Message
Blocked Billing
I am disabled, and I pay my xfinity account by credit card. I will not do auto-pay. Comcast blocked my payment method, I have paid my bill consistently for 15 years. Your representative and supervisor said they can't take the block off for months. I was previously was told, it was going to be for a month. This is how you treat long time customers it is horrible and disappointing. I would like this matter fixed immediately. I already complained to the BBB for the lack of communication and response I received
XfinityJosephA
Official Employee
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1.6K Messages
1 month ago
Hello, @user_b2206f how are you? Thanks for your post and for being a long-time customer! We will always do all we can to help, but we will need more details to take the right actions to support you. In general, the only time payment methods get blocked is if we have multiple returned payments. If this happens we can't control how the billing system works. Are you able to let us know why the payment method was blocked or if we communicated you can use a different credit card? You can always use a checking account as well.
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user_qas1uy
2 Messages
5 hours ago
Same problem here, my account has been blocked 🚫 from accepting credit card payments since last year, I've been told at least 5 different times it would be unblocked, and it hasn't, I was told I was blocked because I made a payment of $5 and you are only allowed to make payments of $10 or more!!
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