Blocked Billing

Hello, @user_b2206f how are you? Thanks for your post and for being a long-time customer! We will always do all we can to help, but we will need more details to take the right actions to support you. In general, the only time payment methods get blocked is if we have multiple returned payments. If this happens we can't control how the billing system works. Are you able to let us know why the payment method was blocked or if we communicated you can use a different credit card? You can always use a checking account as well. 

Same problem here, my account has been blocked 🚫 from accepting credit card payments since last year, I've been told at least 5 different times it would be unblocked,  and it hasn't,  I was told I was blocked because I made a payment of $5 and you are only allowed to make payments of $10 or more!!

Same case here, my account billing still got blocked due to payments I made under $10. I had multiple visa gift cards during holiday season that I used the left over balance to pay xfinity bill. I didn’t know that I can’t pay under $10. I contacted Xfinity in the last 3 months now, customer service promised to fix this issue in 24hours, no resolution until today. I even upgraded my internet service yesterday, should got more discount by auto pay with checking account, unfortunately I can’t change my payment method, so frustrated with this situation. 

I have had and am still having the same problem. This started in January 25 and continues today. My husband and I are also disabled and he's a veteran. It has cost us 50.00 to Uber to the store twice to pay our bill and xfinity has made no offer to repay us for their internal problem. I have never had a payment returned. They take no responsibility for the problem and have told me 1. It your bank blocking us (lie) 2. Your payment failed (lie) 3. It's not letting you because you have a payment arrangement. (lie) 4. There's something wrong with your card (lie).... i have filled a complaint with ftc.gov i recommend that everyone here does the same until this stops. 

I have the same issue since earlier this year. No payment was returned. Only some small payments was made using grocery pre-paid card we got in store and was successfully accepted by system. Since then i have been lied to multiple times by comcast about various reasons for the block. comcast refused to help for issues that have no relation to any kind of fraud or misuse. I have no other option but to cancel account if issues is not resolved . It is crazy how such a big companies gives customers the run around for no reason because their systems/process are screwed up.