Blast! Pro+ price changed without notice

@pocketdrummer, I'm glad you were able to find that notice, thank you for taking the time to search for it. We definitely care about our customers, and my team does a great job of making sure we stick with you until we get everything you need taken care of. Those are all great suggestions, and we definitely love getting feedback from our customers to improve. Please use this link to drop us your feedback directly. I love that Xfinity has this link in place to hear from the people who use the service every day. You have the best ideas and input. No need to apologize, I understand this wasn't the best news to get, especially when you're not expecting it. Did you have any other billing questions that I could help with? Or would you like to review your account for any opportunities to lower your rate? 

@pocketdrummer​ I've been with Xfinity for over a decade. They randomly increase prices all the time. I called today to see if there was anything they could do to reduce the price after they have slowly increased it for it for years (just so you know, in total my bill has been raised over $30 more if you add all the increases up). First, they offered $99.99. I asked "Wouldn't that be more than what I'm paying now with equipment rental, fees, and taxes??" She said yes and apologized.

In short, I asked if anything could be done to reduce my bill and they said no, but we can increase it!!! Then she offered me cable for thirty something dollars more and a 2 year contract. I can't wait until there is another high speed internet provider in the area. Xfinity is horrible monopoly! I have a choice of who gives me electricity, but Xfinity gets to put their price point wherever they want. If the electric companies can manage providing a choice using the same wires, why can't cable companies?

Hi there, @user_493f76, thank you for reaching out and sharing your experience with us! I know how frustrating any price increase can be. I would love the opportunity to review your account and see if there is anything further we can do to help bring that overall monthly price down. Please send us a direct message with your full name and service address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

@pocketdrummer​ Also they offered me that $99.99 today, so if they probably did end up reducing your price after you direct messaged them. Just be wary, one day you're going to be to busy to fight it and you'll let it slide. Before you know, it's done 3 more times and they claim there's nothing they can do because there are no sales unless you bundle. Don't give them anymore money than you have to!

@user_493f76​ 

I'm probably going to end up moving to an area that has a different provider. It's crazy that I have to literally leave town in order to have a choice of ISPs. My first experience with XFinity was blowing past the completely indefensible data cap in the first couple months and having a huge bill because I was using off-site backups for my data. I ended up having to shut down that service, so now if my place burns down, we lose all of our data, including my wife's research and dissertation for her PhD.

Now I'm paying $30 to uncap what shouldn't be capped to begin with, and our bill is 150% what it otherwise would be if Xfinity didn't gouge its customers.

@user_4661ff I want to make sure that I address your concern about the agreement with price changes. That actually is a part of the agreement for all customers. We do inform customers on their billing statement months ahead before the change is made.

We reserve the right to make changes to our packages, equipment fees, and taxes. Let's say you are under a contract promotion for 12 months. Your package price will not change during that time but the everyday price for the same package could change.  

Example: The price you are paying for HBO Max now could be $14 per month but could change in the future if you were to try to add it back on. 

If you would like I can take a look at your account and check your current package. I want to make sure that we are transparent when it comes to price changes.

Could you please send our team a private message with your full name and full address? 

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_eeddb6 Thank you for reaching out to the Digital Care Team. We do not insist you have a Flex box by any means, but it is included at no cost for internet subscribers. Those details are listed in the terms and conditions, even for internet only, so they have already been agreed to if you have our service. We do our best to provide all customers a minimum of 30 days in advance of any rate changes. We provide notifications via online banners, messages, as well as text and email when available. 

You can view all policies and more information on this here: https://comca.st/3MCqPqx;