bill/statement loading issue

"View Bill and Transaction History" can't be loaded, error message shows -

"A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')."

Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks

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EG

Expert

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116.2K Messages

30 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEricB

Official Employee

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3.1K Messages

30 days ago

user_rzvyyq Are you trying to view your billing transaction history through our website, or through our app? Does this happen on both currently?

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user_3t1ca7

Visitor

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2 Messages

Still having this problem on the website. Have not tried the app.

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23 days ago

0

U

user_3t1ca7

Visitor

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2 Messages

23 days ago

Still having this problem on website as of Feb. 2. Xfinity, please fix this!

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Good afternoon user_3t1ca7. Have you already attempted to clear cookies and cache browsing history? Is this happening on multiple devices, or just one? If you are able to attempt on the App too, just to let us know if the same issue occurs.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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23 days ago

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user_l7qblo

Visitor

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2 Messages

5 days ago

I have been having the same issue for a few weeks all on multiple computers and the app. Comcast please fix this soon. Cannot access account at all

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Billing

user_rzvyyq

bill/statement loading issue

EG

XfinityEricB

user_3t1ca7

user_3t1ca7

XfinityJon

user_l7qblo

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