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user_rzvyyq
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Monday, January 26th, 2026 3:43 AM

bill/statement loading issue

"View Bill and Transaction History" can't be loaded,  error message shows -

"A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')."

Tried on Chrome and Microsoft Edge, same result.  Seeking help/hint to view the bill/statement. thanks

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Updated 

5 hours ago

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EG

Expert

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116.2K Messages

30 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityEricB

Official Employee

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3.1K Messages

30 days ago

 

user_rzvyyq Are you trying to view your billing transaction history through our website, or through our app? Does this happen on both currently?

 

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user_3t1ca7

Visitor

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2 Messages

Still having this problem on the website. Have not tried the app.

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23 days ago

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user_3t1ca7

Visitor

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2 Messages

23 days ago

Still having this problem on website as of Feb. 2. Xfinity, please fix this!

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XfinityJon

Official Employee

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1.1K Messages

Good afternoon user_3t1ca7. Have you already attempted to clear cookies and cache browsing history? Is this happening on multiple devices, or just one? If you are able to attempt on the App too, just to let us know if the same issue occurs. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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22 days ago

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user_l7qblo

Visitor

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2 Messages

5 days ago

I have been having the same issue for a few weeks all on multiple computers and the app.   Comcast please fix this soon.   Cannot access account at all 

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XfinityJamesC

Official Employee

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2.8K Messages

Greetings, @user_l7qblo! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues accessing your account, but you have definitely come to the right place for assistance.

 

Just to clarify, are you still able to log in and access all the areas of your account except for the "View Bill and Transaction History" page, or are you unable to access your account at all? Are you getting the same error message as the one mentioned above when you try to access your billing statements?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_l7qblo

Visitor

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2 Messages

I cannot log in at all.  Yes same error message as above 

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6 hours ago

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XfinityVictor

Official Employee

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2K Messages

user_l7qblo Hello, you are unable to log into the application?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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