New Poster
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1 Message
bills
Why does Comcast charge an early cancellation penalty if I am moving to an unserved area? How is that legit?
New Poster
•
1 Message
Why does Comcast charge an early cancellation penalty if I am moving to an unserved area? How is that legit?
Responses
Again
Expert
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25.8K Messages
8 m ago
Comcast can't service every area of the US. So, when you move to an area not serviced by Comcast you are the one effectively breaking your contract.
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ComcastChe
Official Employee
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6.1K Messages
8 m ago
Hi @jhjoiner,
Thank you for posting to the Xfinity Forum. I can understand why this seems unfair, and I'm sorry that you weren't aware of this before. @Again is correct. To view your agreements from the My Account App:
You will then see a list of your legal documents and agreements. You can also see this information when logging into your account online. For more information, follow this link: https://comca.st/2G4h7jg. If you have more questions or concerns regarding your account specifically, feel free to send us a private message. To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name, the numbers associated with your address, and we can proceed from there.
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