Mellander's profile

New Poster

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2 Messages

Mon, Dec 7, 2020 1:00 PM

Bills not received

Acct. {EDIT: PII}

 

I recently paid my Xfinity bill for the period of 10/16/20 - 11/15/20 - I checked and my credit union account shows these checked were cashed

 

Now I see I owe a balance of $XX.XX.

 

I have never received a bill through the mail as per usual since the one I paid previously referred to.

 

What period of time does this balance of $XX.XX cover?  In particular, what period of time does the amount past due of $XX.XX cover?  It would seem that was covered in my previous payment.

 

What period of time does the billing amount of $XX.XX cover?

Thanks,

 

{EDITED: PII}

Responses

Official Employee

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2.5K Messages

6 m ago

Hi, Mellander. We're happy to have you here in the Community. Thanks for posting. We would be glad to review your billing details in order to answer the specific questions you have. We will need to get your account pulled up here on our end first. To start that process, please go ahead with sending me a PM that includes both your first and last name. We will continue from there and we look forward to helping.

 
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