Bills increasing 2024

I too will be looking into dropping Xfinity.  It is becoming a joke with their constant increases.  Its is no wonder they are experiencing record cancellations.  I called to complain and they offered me a"Great" deal by offering my a downgraded "NOW" package.   Their service is certainly disappointing, especially being a 30 yer plus customer.  They said they had no current promotions....

Welcome to our Community Forum, @user_d5ol9d! I know how important it is to keep bills at a reasonable level so I'm happy to help you review options. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started. 

Hey there, @discocoaster thanks for reaching out through Xfinity Forums regarding your billing details. We would be happy to take a look at your bill to help with going over the increase. Can you please send us a Direct Message with your full name and your full address?

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@user_b08899- I understand feeling that way when you see notifications of upcoming pricing changes on your bill. I'd be happy to help answer any questions and also review your plan so we can ensure you have the best package to fit your service needs. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support” so we may review the details together? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I totally agree with you.  Now this company thinks that they should charge you for coming to your home to fix your internet.  Something has definitely gone wrong with this company.  You pay a monthly fee to keep your internet up and running and now it seems this company just wants to charge us more for keeping the services up and running, when that is their responsibility to maintain a service in our homes, that we're already paying for:(   We shouldn't have to pay extra for repairs to our internet, when we can't control things like the signal reception, etc., which isn't our fault.

@user_b08899 As a customer myself, I understand how frustrating internet trouble can be. When we send out a technician there is a chance that a customer would be charged for the visit. Charges may apply for service visits when Comcast-owned facilities or equipment rented to you by Comcast are not the source of the problem with your service. For instance, you may incur a charge for a service visit by a technician to your home in order to diagnose and repair problems with the In-Home Wiring used with your Xfinity services, or for the diagnosis of issues relating to the connection between Customer Equipment and your Xfinity services. There is also a charge for customers who choose to do a self installation instead of a pro installation and agree to this charge within their order if a technician is sent out to the home to complete the installation. 

Are you currently having issues with your services that need to be address? We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs.

Hello and welcome to Comcast @user_e47e66 ! Thank you for taking your time in reaching out to us today about this bill increase. Bill increases can be a hassle to deal with, and we're sorry to learn that you're having this unfavorable experience. Our team of Billing gurus would love to research this for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

Thanks for your comment, @user_i5eqvt. I'm sorry to hear about your recent experience. I'd be happy to check what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hello @user_n7mjve! We appreciate you taking the time to reach out to our team on Forums. We value you as a customer, and I absolutely understand how alarming it may be to notice a sudden increase in your monthly bill. Please know that when a promotion is set to expire, we do provide notices on your Xfinity billing statement before the expiration. Any price changes and or updates will be listed on page 4 of your Xfinity billing statement under "Additional information".

We certainly do not want to lose you as a customer, and my team would love to assist you with finding a plan that better suits your billing needs. Please send us a Direct Message so that we can better assist you! Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Thanks for reaching out, user_luhc6f. Rate adjustments help us consistently improve our products and services, strengthen our network, invest in new technology, and cover the rising costs to our business. We would be more than happy to review your services to ensure you are receiving the best value. Please send us a direct message. 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_ac6ca8   Check the monthly statement to verify why there was a $25 increase. You can also pay off your balance due and get a credit for the latest late fee with these https://www.xfinity.com/support/articles/late-fee-credits steps. 

Hello @staceylipps, Thanks so much for leaving a comment on our community forum. We would be more then happy to help with any billing concerns you may have so we can keep you as a loyal customer. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Hello user_3yodpq thank you so much for using our Forums to contact our team. We are happy to look into these increases to see what is going on and how we can help. To get started can you send us a DM with your full name and your service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message