Loucian's profile

Regular Visitor


2 Messages

Tue, Aug 4, 2020 7:00 PM

Bills for disconnected service

I have cancelled xfinity service last month, and received an automated email notifying me that my service was being cancelled on 08/01/2020. I paid my final bill for July service, sold my personal modem to the next tenant and promptly returned the cable box to your office on 08/03/2020.


However, I found that new bills (for whole months of August and September, and a late payment ) still continually show on my account! I was assured by the agent that there would be no cancellation fee since I am using the package without agreement. In addition, I noticed that my account is still showing a connected modem.


My cancellation confirmation number is 1001239430742099. How can I remove the modem device from my account? Should I just disregard all upcoming bill showing on my account? I would prefer not to leave unpaid statements on my account as I'm sure there will be consequences a few years down the line when I need to use Comcast again. I am waiting for your fast reply confirming the cancellation of the service from 08/01/2020 and cancellation of your bills. Thanks!



Official Employee


2.4K Messages

9 m ago

Hello, @Loucian. I want to do my very best to help you out in regards to what is going on with your account. 


Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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