Bill/Payment

This is Stephanie Walker a former customer of yours for over seven years and this is not acceptable for Xfinity to bill me for services we did not receive from your company. I refuse to pay for services we did not receive. Below is the dates of what happened and why I will not paid.

Xfinity Cable line completely cut in half by new Lawn service company on 7-23-2026. 

**Have pictures to prove cable line was cut in half**

[Edited: Personal Information] (Husband) called Xfinity on August 3rd, 2026 to cancel service bc we did not want to pay 500$ to Xfinity for them to fix the cord that was and improperly place on top of grass since we received Xfinity services. He was on the phone for almost 2 hours to cancel the service, and they confirmed cancelation.

Received calls from Xfinity on friday, September 25th at 1:09pm, Saturday, September 26th at 3:14pm, Sunday September 27th at 2:43pm, and lastly on Monday September 28th at 10:38 am. Which is when I was able to speak to the service rep and was then informed I owe over 800$.

September 28th, 2026 spoke with service rep as to why service was not canceled and about my bill. Informed them when the line was cut and we have not used their services since line was cut back in July. And that my husband andrew called in early august and canceled services. Was then informed services were not canceled and was told that on their end, it's showing that we used services in August and September, according to rep, when cable line to the house was cut in half on 7-23-2026. Asked AGAIN to cancel services: 

Comformation # [Edited: Personal Information] for Xfinity Closed account.

Thanks,

[Edited: Stephanie]