1 Message
BillPay will not Load
For the past month I have been trying to pay my bill online and when I hit pay bill - I get the following message:
I have cleared all history, cookies and cashes and I have tried paying on Chrome and Explorer along with trying to pay in the app. I have tried signing in with the main login and additional log in and nothing will allow me to pay my bill. I have also tried to call in and pay but it would not let me pay there and your AI chat and AI phone service STINKS and doesn't understand the problem and won't let me talk to a live person! I have hit "RELOAD" over a hundred times at various times over the last month and STILL cannot pay my bill. Can you please fix this so I can pay you?
XfinityJamesC
Official Employee
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2.1K Messages
2 months ago
Greetings, @user_69vp3g! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues making a payment online, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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