user_0fq4ij - Thank you so much for being part of the Xfinity Forums community and for reaching out to us with your billing and service concerns. We're really glad you came to us—and you're absolutely in the right place for support. We're here to help however we can! If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, and a brief overview of your issue or cocnerns and I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityThomasA
Official Employee
•
2.9K Messages
17 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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