Billing/Refund

Good morning,

I was signed up for the $50 a month 1 gig wifi/internet for a year. I was not notified via email or any other form of communication about the plan ending. I saw I was charged $100 for the month of August and called Xfinity. The representative was very understanding and assured me that my current plan would continue through August of 2027 at the same $50 amount. She also made notes in my account that showed the plan will stay at $50 and if there was a double charge or any higher change that I would be credited the balance.

The next month, September, the payment was the usual $50. Flash forward to October and November and the bill doubled to $100 a month. When I noticed this double charge I immediately called Xfinity. On Sunday, November 8th, 2026, I called Xfinity and explained the problem. The representative forwarded me to loyalty rewards who said they would refund me the $100 I was owed and admitted that the notes in my account stated the plan should stay at $50. She then forwarded me onto a supervisor, who told me that the $100 would be refunded to me but they would only offer me $65 a month going forward ($15 more than I was already paying). I explained that as a long time Xfinity customer (Family has been with Comcast/Xfinity for over 20 years) that Xfinity should fulfill the guarantee I was given of the $50 a month through August of 2027. They said they will not do that and promised to refund the $100. I still have not received the $100 refund and my account was canceled. All I want is the $100 refund I was promised.

It has been three days and no refund has been given. As someone who was an Xfinity customer for decades it is really disappointing to see how customers are treated, especially ones who have been loyal and pay on time. I find it very disingenuous to guarantee a $50 plan then after a month charge double. To reiterate, all I want is to be refunded the $100 that I was promised for the two months I was double charged.

Thank you