M

Visitor

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5 Messages

Sat, Jul 17, 2021 8:39 PM

Billing/Quoted price issues

We have been customers with xfinity for several years now, even mobile customers too.  I was on the phone yesterday for 2 HOURS AND 44 MINUTES!!! and got nowhere. It's so frustrating! I spoke to about 8 different people and was told about 8 different things. It's a shame that the price quoted to me by the salesman THAT CALLED ME isn't being matched. Apparently he made a mistake and will be reprimanded, however that doesn't help me at all with the price I am now locked In at for the next 24 months.  It's almost like i have been scammed at this point.  I can't even go back to my previous plan now because it will cost me even more! I am so disappointed in how this has been handled. I used to think comcast/xfinity was great, but I'm currently thinking otherwise! Has anyone else had the same issues lately? I don't know whether to think its pandemic-related and they are trying to play catch-up with their customers or what at this point.

Responses

Official Employee

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220 Messages

2 m ago

Hi @MS270 , I am sorry to hear about your customer service experience. We always hope account changes will go smoothly. Thank you for being a longtime loyal customer. I am sure working together we can find a solution. 

 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!  

 

Visitor

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5 Messages

@ComcastAnna I'm not seeing a bell in the top right corner to send my private message

Official Employee

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220 Messages

@MS270 you should see a chat icon, a little bell (notifications), and the Xfinity symbol in the very far upper right corner of the screen. Click the chat icon to engage with our team. Once you have clicked the chat icon you should see a notepad and pen. Click the notepad/pen and type in the information requested then send the message to "Xfinity Support.

 

 

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EG

Expert

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89.1K Messages

2 m ago

Concern moved here to the proper help section.

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