Billing/Quoted price issues
We have been customers with xfinity for several years now, even mobile customers too. I was on the phone yesterday for 2 HOURS AND 44 MINUTES!!! and got nowhere. It's so frustrating! I spoke to about 8 different people and was told about 8 different things. It's a shame that the price quoted to me by the salesman THAT CALLED ME isn't being matched. Apparently he made a mistake and will be reprimanded, however that doesn't help me at all with the price I am now locked In at for the next 24 months. It's almost like i have been scammed at this point. I can't even go back to my previous plan now because it will cost me even more! I am so disappointed in how this has been handled. I used to think comcast/xfinity was great, but I'm currently thinking otherwise! Has anyone else had the same issues lately? I don't know whether to think its pandemic-related and they are trying to play catch-up with their customers or what at this point.