Visitor
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5 Messages
Billing/Quoted price issues
We have been customers with xfinity for several years now, even mobile customers too. I was on the phone yesterday for 2 HOURS AND 44 MINUTES!!! and got nowhere. It's so frustrating! I spoke to about 8 different people and was told about 8 different things. It's a shame that the price quoted to me by the salesman THAT CALLED ME isn't being matched. Apparently he made a mistake and will be reprimanded, however that doesn't help me at all with the price I am now locked In at for the next 24 months. It's almost like i have been scammed at this point. I can't even go back to my previous plan now because it will cost me even more! I am so disappointed in how this has been handled. I used to think comcast/xfinity was great, but I'm currently thinking otherwise! Has anyone else had the same issues lately? I don't know whether to think its pandemic-related and they are trying to play catch-up with their customers or what at this point.
CCAnna
Problem Solver
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874 Messages
4 years ago
Hi @MS270 , I am sorry to hear about your customer service experience. We always hope account changes will go smoothly. Thank you for being a longtime loyal customer. I am sure working together we can find a solution.
Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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EG
Expert
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111.4K Messages
4 years ago
Concern moved here to the proper help section.
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