Visitor
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2 Messages
Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status.
When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity account for the same address, the identical plan is displayed at $115/month(5 Year Guarnatee).
I am not currently subscribed to this plan, but I am considering it. I have reviewed the plan details and terms and do not see any disclosure stating that existing account holders are subject to a higher base rate for the same plan at the same address.
Before proceeding, I am requesting one of the following, in writing:
Confirmation that I can be enrolled in the plan at the $100/month(5 Year Guarantee) rate shown when browsing as a new customer, or
A clear written explanation citing the specific policy or terms that justify the price difference based solely on account status.
I am requesting that this communication be documented for my records. Please confirm whether the non-inflated rate can be applied and how to proceed.
Accepted Solution
XfinityChelseaB
Official Employee
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2.1K Messages
2 hours ago
Hello @user_r3p746, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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115.6K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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