Visitor
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1 Message
BILLING..........................................NOT RIGHT
TRIED OF [Edited: “Personal Information”] around with you people, I had 2 accounts in which I closed the one on [Edited: “Personal Information”]. over a month ago and now all of a sudden I owe $109.99 on that account. Please explain why as I had everything transferred to [Edited: “Personal Information”] in which I was charged and $111.00 for wtf ever reason I have yet to understand why. I AM TIRED OF PLAYING GAMES WITH COMCAST. I NEED AN EXPLANATION WHY I AM ALL OF A SUDDEN GETTING <Edited: Inappropriate Language> BY YOU PEOPLE. I HAVE ALWAYS paid my bills 20-30 days ahead of time and now between the 2 accounts I feel I am being over charged by approximately $220. sick of the <Edited: Inappropriate Language> with you people not giving me answers.
XfinityMelinda
Official Employee
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216 Messages
2 hours ago
Hello @user_yycj9m, and thank you for posting on our Xfinity Community Forum! Hearing the frustrations you are having with your billing issue is not the type of experience we want for any of our customers. I'd be happy to review your accounts to determine what help we can provide.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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