1 Message

Sunday, October 30th, 2022 3:01 PM


Billing/Fraud issues after I bundled my mobile with internet

Hi Team,

Over the course of last 2 months, I have called the support of Xfinity internet and Mobile several times to confirm that I will be eligible for discount on internet bill once I get my mobile bundled with internet plan.

Thus I went ahead and got two mobile connections. And it's been 1.5 months since they got activated and I still didn't see any discount on my internet bill. On reaching out to Customer service today, one of your support team said that there is no such offer. I am really shocked on listening this, since from last 2 months everytime I called , each time I was verbally confirmed that the 30$ discount on my internet bill would apply. And this was one of the reason I bundled up. This is a case of lying and cheating on the Customer face just to coax them in buying mobile connections. I want to escalate this situation. You can go through the call recordings to confirm my discussion with each of the customer support executives everytime I called. I want the discount to be applied else, I would like to move out of the bundle and want a full refund of the money I was charged for buying two new mobile plans, I would not want to continue with a company who indulge in such false practices to such get new customers. This is a case of fraud and cheating

Official Employee


325 Messages

7 months ago

Hello @user_baa40f , Thank you for reaching out to us through our Xfinity Forums Community. I'm so sorry to hear of your experience so far with bundling Xfinity mobile with your service and discount on billing. I know I would be reaching out as well to find out what is going on. To help you further, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it


See  https://comca.st/3KQF8q9 for an example.



1 Message

3 months ago

You are not alone. I just discovered this myself. I am pretty perturbed considering the trouble I went through to then port my service over to another service and the technical issues that ensued over that. They also didn't tell me they would charge me $10 for a port service fee or something. 

So I end up getting an internet bill that is separate and is still the same - and then I get this other bill and it's the same amount I was paying when I was just with Verizon, plus their $10 charge plus $3 taxes.  I was also told I would get this $30 discount. Never happened. 

Now I'm on the phone once again with Xfinity trying to work out something or another with my cell phone yet again with this company!! 

They just got on the phone with me and told me I am getting the cheapest internet and the discount was if I was to add another phone line. No one told me that. I told them I didn't want another phone line. I have only one mobile phone that I use. 

And furthermore, the billing is not in a " bundle" - it's in two separate charges 

UPDATE: After being on the phone for yet another hour with Xfinity, I was able to talk to a supervisor who told me that my particular service was not eligible for this bundle and that is why I didn't get a discount. She refunded me my last cell phone charge (that included the service fee) - so like $43.00....

I'm happy with this but still really disgusted. Now I am going to be calling them tomorrow about my $200 gift card they promised me if I stayed with this phone service for so many weeks or something.....

I let this supervisor know that I wasn't the only one who had this problem and they should be looking into it. I feel the guy from India I spoke with was just trying to finagle a service credit for himself out of me or is otherwise ignorant of what happens with what services in terms of eligibility, which I don't really buy due to the fact they should well know from looking at their computers for which services can be bundled with what. 

I am also going to escalate this to some higher authority for fraudulent practices. 


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