Skip to main content

    Support

    Offers

U
user_2b577a
1st Topic

Visitor

 • 

9 Messages

Wednesday, May 17th, 2023 12:10 PM

Closed

Billing/Customer Service/Ticket

I received a ticket on May 10. 2023, in which someone from the Customer Solution team was supposed to call me back within 48 hours.  The very next day I contacted Xfinity again about a question concerning my services.  I was told they would remain active while the "investigation" was being completed.  To no avail did this happen.  I called again on May 12.  Same result.  It is now a week later and I haven't had services, nor has my ticket been resolved.  The agents I do speak to are constantly trying to encourage me to make a payment, which is the reason to my ticket.

Question

 • 

Updated 

2 years ago

123

1

0

CCKorie

Problem Solver

 • 

1.1K Messages

2 years ago

Good morning, @user_2b577a. I am truly sorry to hear about the experience and situation with us. Can you explain more about what exactly the ticket was for? Was it for a misapplied payment, lost payment? 

4

0

user_2b577a

Visitor

 • 

9 Messages

@XfinityKorie​ The ticket was for an adjustment that was supposed to be made on the account.  The initial issue started on April 8, 2023 and I have been going back and forth since then.  I have been mischarged since January to April for Choice Tv and the boxes.  A supervisor on April 8 stated he would refund the account by providing me with a credit.  This never happened.  On May 10 is when the gentlemen I spoke with finally removed the Choice TV.  He submitted a ticket to Customer Solution regarding the charges and the credit/adjustments.  Someone was supposed to call me within 48 hours.  This is a full week and nothing has happened.  Services are interrupted after being told they wouldn't be until the account was fixed.

2 years ago

0

CCFelicia

Problem Solver

 • 

311 Messages

@user_2b577a

 

Thank you for clarifying, I would like a chance to review the notes on the account regarding the credit.

 

Can you please send our team a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

I no longer work for Comcast.

2 years ago

0

user_2b577a

Visitor

 • 

9 Messages

The first thing the rep from support asks for is the past due balance to restore the service.  She didn't even try to dissect the issue at hand.  They are requiring me to pay 268.00 to an account that needs work.  Why?

2 years ago

0

user_2b577a

Visitor

 • 

9 Messages

Clearly she didn't read my message that I sent and yet I haven't received a phone call.

2 years ago

0

forum icon

New to the Community?

Start Here