Visitor
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1 Message
Billing/collection
Hello,
I thought I had closed my account and made the final payment before moving out of my apartment. To just now find out I have a collection on my credit report for the missed/late payments from almost 3-4 years ago. Does xfinity recall debt collection?
XfinitySeth
Official Employee
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204 Messages
1 day ago
Happy Thursday user_9927kb 👋 I know just how serious it is to receive a notice from a collections' agency, and you're in the right place for help in our community forums! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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