Visitor
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1 Message
Billing
hi! I had a second account that I tried to cancel 3 times, and every single time I’ve talked to an AI bot that will NOT listen to me. I don’t need the second account. The fact that it’s been sent to collections is really frustrating. You AI’s bots are [Edited: "Inappropriate Language"] they don’t listen.
XfinityJamesC
Official Employee
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3.3K Messages
13 days ago
Greetings, @user_jflh3x! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this second account. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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