Billing

user_r9plor That is a great question. Thank you for reaching out for help with the increase on your recent bill. I know anytime a bill is not what I expect, I start looking more into it, so thank you for stopping in for help. To start, we do offer a full PDF version of your bill so you can see the breakdown of your charges. In most cases like this, I would recommend starting there by reviewing the last few bills. Page 3 is the best place for plan summary information and will also show any discounts or promotions you have, as well as their end date. 

Check out the last few bills so you can compare what the difference is. Most commonly, I see customers reach out when their previous promotion ends, causing the discount to fall off. The best way to bring the bill back down would be to check out new promotion options. If that is the case, you can check out offers for current customers here. If you do not see anything that fits your needs, please let me know, and I would be happy to review offers with you. 

If you check out your bill and the extra cost is due to something not related to your promotion, and you do still have questions after reviewing your bill, I would be happy to help.