Visitor

 • 

2 Messages

Monday, June 22nd, 2026 1:12 PM

Billing

My bill went up instead of down. I was looking for less on the bill and a household to be attached which hasn't dial tone

Oldest First
Selected Oldest First

Official Employee

 • 

328 Messages

1 month ago

Hi there @user_eqvxjx Thank you so much for reaching out on our Xfinity Community Forum about your billing concens.  I'll be happy to assist.  To get started, please follow the steps below to send a direct message. 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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