Billing

My bill used to be $250.72 which I thought was too high and I watch hardly any channels but I have to be at the 125 due to the 50 not having 1 of my channels on the 50. Now my Bill is $315.14.

WHY

Tried the live chat line only for the live agent to hang up on me.

Lower my Bill or I will have to look else where.

Responses

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Accepted Solution

XfinityTommy

Official Employee

•

2.9K Messages

2 days ago

user_yc4fn2 We are here to help. Our team would love to help explore different options on the service to save money on the bills. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

2

0

XfinityTommy

Official Employee

•

2.9K Messages

user_yc4fn2 Can you please relay this back to us in direct message? We will need to discuss account specific information, our team do that in a direct message thread to protect privacy.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

0

U

user_wwel9m

Visitor

•

1 Message

1 day ago

I have similar issue, suddenly I am being over-charged.

1

0

XfinityEricB

Official Employee

•

3.4K Messages

user_wwel9m Thanks for reaching out about your billing concern with the amount being higher than expected. You have come to the right place to help with this concern, and I'm happy to help!

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 day ago

0

Billing

user_yc4fn2

Billing

XfinityTommy

XfinityTommy

user_wwel9m

XfinityEricB

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