billing

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hi @user_d5f2oj thank you for visiting Xfinity Forums for help updating your payment information on autopay. Are you currently trying to update this on the Xfinity app or the Xfinity website? 

To do so on the Xfinity app: 

1. Sign in to the Xfinity app.
   • Only Primary or Manager users can manage automatic payments.
2. Tap Manage Billing.

To update your payment preferences:

1. Tap Update Payment Method.
2. Choose an existing payment method or add a new one.
3. Enter your payment details and agree to the Automatic Payments Terms & Conditions, then tap Set up.
   • If adding a New bank account or New credit/debit card, confirm your identity by entering the six-digit code sent to your trusted contact method.
   • You'll receive a confirmation message.

If you are using the Xfinity site: 

1. Sign in to xfinity.com.
   • Only Primary or Manager users can view bill details.
2. Click Billing & Pay, then select Manage Auto Pay.
3. Select a saved payment method or add a new one.
   • If adding a new method, confirm your identity by entering the six-digit code sent to your trusted contact method.
4. Click Set Up.
5. You'll see a confirmation message at the top of the page and receive an email confirmation.

To view the full article, please visit here.