Visitor
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2 Messages
billing
Hi, I canceled my internet and mobile account during Christmas time. Now I still get bills for period after my account was closed.
For internet, I received the email confirmation to cancel my account on Dec 24th. My autopay on Dec 20th covers period Nov 29—Dec 28th. However I got a bill for period Dec 29th--Jan 6th.
For xfinity mobile, my account was closed too (does not have any device on my mobile account) around Christmas time. The autopay on Jan 21st covers period Dec 1st--Dec 31st. However I still got a bill for this January.
Thanks!
user_a4veet
Visitor
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2 Messages
2 hours ago
BTW, I tried talking with people in a local branch. It turned out not helpful. I was told I have been paying late so it could be a fine. In fact I've never paid late (it is autopay anyway and in fact my account once carried a credit in stead of balance). I was showed their system which surprisingly marked credit (thus autopay is 0 since there is enough credit to cover) red as being paid late, which is a bit insulting. Xfinity shall check its systems to correct those errors. I wonder who can talk with for billing issues?
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XfinityThomasA
Official Employee
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3.3K Messages
2 hours ago
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