Billing

Dear Xfinity Customer Relations,

I am writing to formally dispute charges on my Xfinity account related to international calling fees. My most recent bill reflects $166 in international usage charges, which I believe to be incorrect and a result of double billing practices.

Specifically:

1. Xfinity already applies a $5 monthly international service fee for access to international calling.

2. In addition to this monthly charge, I was billed per MB usage fees for international calls, resulting in a total charge of $166.

This constitutes double charging for the same service. The $5 monthly fee is intended to cover international calling access, and any additional per-MB usage fee on top of that is both unfair and misleading.

Under the Fair Credit Billing Act (FCBA), I am exercising my right to dispute billing errors. I request the following:

• A refund of $166 for the disputed international charges.

• Written clarification on Xfinity’s international calling policy to ensure transparent billing going forward.

• Assurance that my account will not be penalized or disrupted while this dispute is under review.

I have been a loyal customer and expect transparent and fair billing practices. I trust Xfinity will resolve this matter promptly. Please respond to this letter within 30 days, as required by law.

Thank you for your immediate attention to this issue.