Thanks for posting on our Community Forums for assistance, user_yo0q6q! I'm sorry to hear about the discount confusion. I understand how important it is to have a clear understanding of your bill, and I'd like to help. To qualify for the full Auto Pay discount ($10), you would have to use your bank account information. Are you using the bank account information or a debit/credit card for the payment?
user_yo0q6q Thanks for sharing! Was that a recent change? If you just added the bank information, the credit can take up to one billing cycle to reflect.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_yo0q6q Got it! Let's take a look here and check what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDilary
Official Employee
•
2.5K Messages
3 days ago
5
0