Billing

Greetings, user_i5bf7w! Thank you for reaching out to the Xfinity Forums community regarding your billing and discount concerns. I completely understand how frustrating it can be to see an unexpected increase in your bill, I'd want answers too. To help you get clarity, your bill is designed with an easy-to-read format and is always available for viewing and payment by signing in to your account. On page one, the "Your Bill Explained" section highlights any changes compared to previous bills, including service updates, promotional expirations, and one-time charges. It’s a quick way to understand what’s different and why. Additionally, you can manage your Xfinity services anytime through My Account. Whether you’re looking to change your plan, explore new offers, or customize your services, our improved online tools make it fast and simple to get exactly what you need. And of course, if you'd prefer to talk it through, our team is here and happy to revisit your service needs and explore options together. To begin, please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message