user_n189mn Thank you so much for reaching out for help with your billing concerns. Bills not being what they should be is always concerning, and we would be more than happy to help look into the status of your request. To better assist, could you provide a little more information on what the ticket was for?
user_n189mn That is odd, thank you for letting us know. Any changes to your billing would normally need your approval, but I would be happy to help look more into the increase for you. Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Are you not able to see the direct message icon in the upper right corner where your avatar is?
To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings. Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked uncheck it and then click on Save.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
XfinityAmandaB
Official Employee
•
2.4K Messages
1 day ago
0
0
user_n189mn
Visitor
•
3 Messages
1 day ago
I need a correction to my bill. The person doubled everything and I haven’t been able to get it corrected
3
0