Visitor
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5 Messages
Billing
I have been billed for mobile services I do not have for the last three months. I’ve called multiple times and the agent always ensures me how professional they are and how hthey gonna take care of it and make sure I’m never charged again and I keep receiving a bill. Now, I have a bill upcoming for August and September 2025 and I’ve never had mobile services with Xfinity. At this particular point, I’m prepared to get legal services if I cannot get this criminal company to stop charging my account unauthorized. I will never ever go back to Xfinity. They have been nothing but unprofessional this is absolutely ridiculous
XfinityThomasA
Official Employee
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2.6K Messages
2 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityChristy
Official Employee
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2.2K Messages
2 days ago
@user_p6vdrc I'm so sorry to hear you've been dealing with these unauthorized mobile service charges for the past three months. It sounds incredibly frustrating, especially after you've already spent so much time trying to resolve it with us. I can understand why you're feeling so upset—no one should have to go through this.
I want to help get this sorted out for you once and for all. Please send us a direct message with your full name and service address. Once we have that, we can investigate these charges. We're here to help and want to make sure this is resolved quickly and correctly for you.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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